Frequently Asked Questions

How much does personalization cost?

All personalization is FREE.

How long does shipping take?

ALL ornaments ship from the office within 7-10 business days.

Do you have a physical store we can come into to shop?

We do not have a physical store to shop in, but we have all products available on our website

Can I order in bulk?

Why should I order in bulk?

Bulk orders are a great way to celebrate or commemorate special/important events in our lives and the lives of loved ones.
  • Weddings
  • Anniversaries
  • Engagement Parties
  • Co-workers
  • Celebrations of life
  • Birthdays
  • Conferences/Business Events
  • Client Thank You Gifts
  • Family Reunions
  • Class Reunions
  • Sports Teams
  • Large Group Vacations
  • Remembrance Gatherings

What are the ornaments made out of?

All ornaments from Mainely by Carr are wooden, scallop shells, and Slate chips. The only pieces that are added on to ornaments that aren't wooden, but are still hand-crafted are the SANTA HEADS & MALE/FEMALE HEADS.

Who makes the ornaments?

Nancy Carr, Artisan and Owner of Mainely by Carr, and her father, Ed Carr, who is 89 years old.

Are all ornaments hand-crafted?

YES, 100% of the products are hand-crafted/produced by Nancy and Ed Carr.

Can I exchange my personalized ornament?

All sales are FINAL due the one of a kind nature of the carvings and personalization. The only exception would be if there was a grammatical or spelling error on the company's side and it did not match what YOU had entered.

Are all ornaments exactly the same?

All carvings are ONE OF A KIND pieces. They may have similar features as other carvings, but will not be exactly the same. All wooden ornaments are hand-painted individually and will have minor unique features.

Will the handwriting always be exactly the same?

The handwriting will be in ALL CAPS and the color will be either black or white, depending on which will show up better on that part of the ornament. However, handwriting may differ slightly as more than one person completes the personalization for the company.

How do I contact the company for customer service?

The best way to contact Nancy for customer service is by emailing her through the website link or typing the following address into the email line: